directory of services
Dear Guest,
We cordially welcome you to Boutique Hotel Victoria Budapest!
This brochure provides a wealth of useful information about our hotel, its services and amenities. If there is anything we can do to further enhance the comfort of your stay in the hotel, please let us know. We hope you will enjoy your stay with us and wish you a pleasant time.
Sincerely yours,
Boutique Hotel Victoria Budapest**** Team
DIRECTORY OF SERVICES
Air conditioning
Each room is equipped with individual air conditioning.
Baby cot + Baby products
Baby cot and baby products are available on request. Please inquire at the reception desk.
Bar
The bar is located next to the reception desk.
Opening hours: 06:00 – 22:00
Bathrobe
Available at the reception desk.
Bed linen
If you wish to have your bed linen changed, please let us know by placing the green card on the bed.
Bible
Can be found in the drawer of the bedside cabinet.
Blanket
Extra blanket can be found in the wardrobe.
Breakfast
Breakfast is served between 7:00 and 10:00 comprising cold buffet breakfast and fresh hot dishes.
Room service breakfast can be requested from 7:00 until 11:00
Car Rental
Please inquire at the reception desk.
Child supervision
Please contact the reception desk.
Computer support
If you need help, please contact the reception desk.
Concerts, opera, ballet and theatre
Please contact the reception desk for a ticket reservation.
Credit cards
The following credit cards are accepted: VISA, EC/MC, AMEX
Daily cleaning
The daily cleaning is done by the houseekeping, daily between 08:30 and 15:30.
Special requests can be reported at the reception.
Departure
On the day of the departure, please leave your room latest by 11:00.
Earplugs
If you have difficulty sleeping, you can request an earplug at reception desk.
Electrical adapter
International adapter, converter can be requested at the reception desk.
Electric charger
Available at the reception desk.
Electrical voltage
220 V, 50/60 Hz
Emergency exit
In case of an emergency please follow the instructions posted on the inside of your door.
Flowers
To order flowers please call the reception desk, for a vase please call the room service.
Garage
The garage is located behind the building. Day and night service, for a charge.
Please leave car keys at the reception desk.
Holidays
1 January, 15 March, Good Friday, Easter, 1 May, Pentecost, 20 August,
23 October, 1 November, 25-26 December
Ice
Please ask the bar for ice.
Internet
High-speed wireless internet is available for our guests free of charge.
Ironing service
Ironing service is available for a surcharge. The pricelist can be found on the laundry list.
For fire safety reasons ironing is prohibited in the guest rooms, however we provide an ironing room if needed.
Please contact the reception desk.
Laptop
Available at the reception desk.
Luggage delivery
If you need assistance, please contact the reception desk.
Luggage storage room
If you wish to store your luggage in our hotel, our staff will be glad to assist you.
Mail service
Please leave your postcards/letters to be posted with stamps attached at the reception desk. For any other services please turn to reception desk.
Massage
Massage service may be ordered at the reception desk.
Medical service
Should you require medical service, please contact the receptionists.
Fridge
Fridge are refilled each afternoon.
For special items please call the room service.
Museums
In Budapest museums are open from 10:00 to 6:00 in general. They are closed on Monday. For more information please contact the reception desk.
Newspapers
A laptop is available at the reception, on this link one can browse among various newspapers: www.newspaperindex.com
Pets
Small pets may be taken into your room for a charge. For further information please contact the reception desk.
Pillows
In our hotel different types of pillows are available (cotton, feather, antiallergenic). Please contact the reception.
Print / Copy / Scan
The service is available at the reception desk round the clock.
Room Safe
The use of room safe is free of charge. The user’s manual can be found on the safe’s door.
The hotel assumes no responsibility for items kept outside the safe located in your room.
Room service
Room service is available between 6:00 and 22:00 at a 20 % surcharge.
Sauna
The sauna is available round the clock and can be used only at your own risk. Please call the reception at least 30 minutes before intended use.
Sewing kit
Can be found in the wardrobe.
Shoe cleaning
Shoe cleaning sponge and shoe spoon can be found in the wardrobe, shoe cleaning machine is located ont he ground floor.
Sightseeing, programmes
Our receptionist would be happy to provide you information about sightseeing and program possibilities.
Slippers
Slippers can be found in the wardrobe.
Table reservation
For table reservations, please contact the front desk.
Taxi
Instant or advance bookings can be made at the reception desk, using cabs of contracted partners only.
Technical failures
In case of any technical failure please call the reception desk.
Telephone
Calls may be made from each room directly, please note the following:
Numbers within the hotel:
Reception desk: 0
Room service: 130
Other rooms: 1 + room number
To call numbers outside the hotel please dial:
Budapest: 6 + seven digit phone number
Outside Budapest or mobile phones: 6 + 06 + area code + phone number
Abroad: 6 + 00 + country code + area code + phone number
Thermometer
Please ask for it at the reception desk.
Toiletries ( Toothbrush, toothpaste, razor, etc. )
Available at the reception desk.
Towels
If you wish to have your towels changed, please place it on the bathroom floor.
Transfer services
Transfer services can be arranged at the reception.
TV
For the information channel please press 1 on your remote control.
Umbrella
Umbrellas can be requested at the reception.
Wake-up service
The safest way is to request a wake-up call from the reception.
Washing, cleaning
The laundry bag and the price list are in the wardrobe. Clothes are washed/cleaned within 24 hours. For further information about dry-cleaning please contact the reception desk.
FIRE PROCEDURES
Although there are hardly any risks of fire, in order to prevent and report it, we need your help.
- In the event of a fire use the manual alarm and report the location of the fire immediately.
- Follow the instructions of the personnel and keep calm.
- Inquire about the position of staircase, emergency exits, and the fire extinguisher.
- Do not use the elevator to escape.
To prevent fire the following rules are to be kept:
1. Do not use an iron in the room.
2. Do not smoke in the room.
3. Do not take inflammable and explosive materials into your room.
4. Do not leave the television set turned-on without supervision.
Thank you for your cooperation!
PRODUCT INFORMATION
regarding the bathroom amenities in Boutique Hotel Victoria Budapest
Names of the products:
- Be Different body lotion 30 ml
- Be Different hair conditioner 30 ml
- Be Different 3 in 1 soap, shampoo and douche 5 l refillable
Name of the manufacturer: ADA Cosmetics International GmbH
Address of the manufacturer: Rastatter Str. 2A, 77694 Kehl, Germany
Country of origin: Germany
Name of the distributor: BelTrend Kft. (Hungarian distributor)
Address of the distributor: Based at: 1212 Budapest, Erdélyi u. 25.
Office: 2045 Törökbálint, Tópark u. 1/a. 2. em. 211-212.
Liable for the products: BelTrend Kft.
Address of the liable company: 2045 Törökbálint, Tópark u. 1/a. 2. em. 211-212.